Archive for March, 2011

Help! I lost my iPod/iPhone/iPad passcode!

March 25th, 2011

It seems like no matter how many times we encourage people to use a password or passcode that is easy to remember, people tend to still forget what they had set. There are a few methods that can be used to rectify this problem, and we will address a couple of them here:

1. Sync the device to the computer you most recently synced it with. If you forget your passcode, you will be prompted to try again in a minute, and then again in longer intervals until you will have no other option but to sync it with the computer on which it was last synced.

2. When in doubt, restore. In the event that you do not have access to the machine which your iDevice was last synced, you can place your device into what is called restore mode. This can be accomplished by following these steps. First, hold the sleep button and home button until the device powers off. Once the Apple appears on the boot screen, you can release the sleep button, but you would need to continue to hold the home button down while the device continues to boot. Once the device has finished booting, you should see a dock connector cable and an iTunes logo on the screen.  At this point, you can connect the device to the computer, and iTunes will detect the device, and let you know that you will need to restore it. Once you have completed the restore in iTunes, you will have the opportunity to either restore your files from a backup, or to set the device up as a new device. With any apps you have previously purchased, you will be able to re-download them without being charged for them a second time.

3. If the previous process does not work, you can also attempt to try the following: Hold down the sleep button until the “Slide to Power Off” message appears on the display. Power off the device by sliding the bar to the right. Once your device is off, you can hold the home button, and connect the device to the computer using the USB dock connector cable. This should prompt the device to power back on. Continue to hold the home button while the device continues to power on. Once it powers on, you should have the iTunes logo, with a dock connector cable on the display, indicating that you should connect the device to your iTunes. You can now proceed to restore your device as described above.

If these steps are not successful in helping you to get your iDevice back to working, feel free to contact our Repairs Department to see how they may be able to assist you in getting your gadget back to working. If you would like to learn more about our repair offerings, you can check out some of our services here.

How to Repair a PSP 1000

March 23rd, 2011

Today we released our Sony PSP 1000 repair guide video. This video covers the entire disassembly of the PSP 1000. It will show you how to completely disassemble the PSP 1000 to replace components such as the LCD, UMD Drive, etc…

We also began selling PSP 1000 and 2000 Parts at the link below:

Sony PSP Parts

To view the video on our Repair Guide site, click on the link below:

Sony PSP 1000 Repair Guide

The video is also embedded below:

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How to Repair a Google Nexus One

March 18th, 2011

Today we released our Google Nexus One repair guide video. This video covers the entire disassembly of the Nexus One. It will show you how to completely disassemble the Nexus One to replace components such as the LCD with Digitizer Touch Panel, logic board, etc.

We also began selling Google Nexus One Parts at the link below:

Nexus One Parts

To view the video on our Repair Guide site, click on the link below:

Google Nexus One Repair Guide

The video is also embedded below:

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We’re Hiring Again

March 16th, 2011

The time has come to add to our team once again. This time we’re looking to add to our customer service team, and we’re looking to do it quickly! If you’re in Huntsville, AL, love technology, and are looking for a change of pace with your career, then this might just be the fit for you!

To apply, send your resume to

Primary Responsibilities:

* Answering calls and assisting customers in placing phone orders
* Assisting customers via Live Support
* Troubleshooting customer technical and non-technical issues
* Shipping customer orders
* Handling return and exchange requests via phone and web

Minimum Qualifications:

* High School Diploma
* One year customer support experience.
* Excellent written, verbal and interpersonal communication skills.

Preferred Qualifications:

* Ability to troubleshoot Mac software problems as well as Mac hardware
problems. Prior experience working with Macs is highly preferred.
* A proven track record of supporting end users.
* The ideal candidate must have the ability to follow through on support
requests in a timely manner, escalating to other members of the team when
* He/she should have the ability to prioritize and address multiple tasks in a
dynamic work environment. Multitasking skills are a must.
* The ideal candidate should have the ability to work independently as well as
with other members of the team.
* The ability to communicate technical issues in non-technical terms is

Salary USD 26000 – 29000 Per Year
Location: Huntsville, AL
Career Level Required Entry Level
Experience Required 1+ to 2 Years
Education Required High School or equivalent
Job Status Full Time
Hours/Shifts First Shift (Day)

Some on the job training will be provided.

All applicants must be authorized to work in the United States.

Refurb Macbook Pros and iPads Now Available

March 14th, 2011

We’ve just added a few refurb units to the online store under our Used Mac category.

Here’s the rundown on the latest postings:

15″ Macbook Pro 2.53GHZ Core 2 Duo – $1199

MacBook Pro 17-Inch Laptop 3.06 GHz Intel Core 2 – $1749.95

iPad with Wi-Fi + 3G 64GB (first generation) – $649.95

These units usually go pretty quickly, so if you see one you like, act quickly!

We’ve got a lot more units on the way, so check back often for more refurb deals!

iPad 2 Repair Guide Teardown Available

March 11th, 2011

We got our iPad 2 today, and did what we do best…. we took it apart. The end result being our iPad 2 Teardown Video which will show you how to take the iPad 2 apart. This of course is our first shot at opening one up, and we’ll have our more formal video repair guide out shortly.

We’ve also made available the first set of iPad 2 parts at the link below:

iPad 2 Parts

You can see the iPad 2 Teardown in the embedded YouTube video below:

A picture is worth a thousand words. Here is the end result in a picture:

Sell Your old iPad with our Gadget Buyback Program

March 3rd, 2011

The new iPad 2 is almost here, and that means you’re ready to upgrade and throw your previously cherished iPad to the wayside. Before you do throw it to the wayside or let it collect dust in your nightstand, why not sell it and get some cash towards the purchase of the iPad 2.

In perfect condition, we’re offering up to $324 for the base model original iPad Wi-Fi.

Click Here to get a quote for your original iPad Wi-Fi.

In perfect condition we’re offering up to $484 for the base model iPad Wi-Fi + 3G.

Click Here to get a quote for your iPad 3G + Wi-Fi

iPad 2 Parts and iPad 2 Repair

March 2nd, 2011

When the iPad 2 was released on March 11th, we were there. We were one of the first companies to teardown the iPad 2 and begin offering replacement parts and repair service.

Our iPad 2 Parts store has all of the internal components needed for self repair. We’ll be carrying all of the parts for the Wi-Fi and 3G models. ( Model #s A1395)

For those not up to self repair, we have a Send-In service for iPad 2 Service. The cost for the service is $30 labor + part cost.

Call us for iPad 2 Repair

Here is the final result of our iPad 2 Take Apart done on March 11th.

====== ORIGINAL POST =====

Within minutes of the new iPad 2 being announced, we began fielding several calls on whether we’ll repair them and if we’ll be carrying iPad 2 parts when they come out. It’s understandable for our resellers to be asking, but why are individuals already anticipating breaking their new iPads?

It’s assumed the device will be just as serviceable as the original iPad. If that’s the case, we’d assume the same components will be replaceable for the iPad 2 as for the original iPad. Several leaked images prior to the release, specifically of glass digitizers, also show that this will likely be the case. Likely the most popular replacement will be the iPad 2 Glass digitizer panel, as that is the most popular repair on the iPad, second to the LCD, battery, and casing in that order.

So to answer the question, yes we will offer iPad 2 parts and iPad repair, likely from the first day they hit the streets. And yes, we’ll have our usual take apart of the device and will be posting the video shortly after the launch, so keep an eye on the site for that.

Sell Your Mac or Gadgets – Get an Instant Quote

March 1st, 2011

If you’re like most people, then you likely have an old phone or two, or even an old Mac or two lying around in your basement or attic collecting dust. The fate of these gadgets are predetermined to slowly devalue until one day you say ” I don’t need this anymore.” … and off it goes to the nearest landfill.

Today we’re introducing our latest service offering to keep the lifecycle of a gadget going….our Sell Your Gadget program.

With our new service, we’ll give you top dollar for your old electronics. Obviously, we’re an Apple centric company, so we’re buying mostly Mac products, but we’re also buying Blackberrys, Kindles, PSPs, DSs, EVOs, etc… The list will continue to grow as well.

The best thing about the service is that we’ve made it super simple to sell your device and get it to us. From getting an instant quote, to providing several convenient and free shipping options, turning your dust collecting gadget to cash couldn’t be easier.

Below we’ll walk you through the instant quote process:

1.) To get started, simply go to the Sell Your Gadget page. Then type in the name or model # of your device, and click on the device that matches the unit you are wanting to sell.:

2.) Select the statement that best describes the condition of the unit you are selling.

3.) Next, let us know what original items are included with the unit you are selling.

4.) That’s all we need for your instant quote. If you’d like to sell, click on the Send It In button to schedule the shipment. We can either ship you a box at no charge to send the unit in, you can drop it off at any The UPS Store location on our dime, or you can ship it in yourself via any method you choose.

5.) Once we get the unit we’ll inspect it, verify the condition, and send you payment via either Paypal or business check!

We’re pretty excited about this new service, and based on the response we’ve gotten from our preliminary unrolling and testing phase, so will our customers. Let us know what you think.