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Frequently Asked Questions / About Us
What is PowerbookMedic.com?
PowerbookMedic.com started out on eBay in 1998 where we offered a small selection of parts to the growing eBay community. (Our seller id is wallachee.) We slowly offered more repair services as we saw our customers were uncomfortable doing some repairs themselves. We also added repair manuals so customers could attempt to perform repairs themselves. As our business grew, we saw the importance of opening a website to better serve our customer needs. So, in December 2002 we opened our first online store. Since then we've tried many different styles of websites in order to make the Powerbookmedic.com experience as painless as possible for our customers. We hope our current site will do just that.
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What services do you offer and at what price?
We offer several services including installations, repairs, manuals, and parts. We also offer hard drive installations, memory upgrades, hard drive upgrade, processor upgrades, etc.. For more information, please click on the links on the navigation bar.
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Are your parts new/used/refurbished?
Most of our service parts are new unless stated otherwise. All parts carry a one year warranty direct from PowerbookMedic.com.
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What is your Customer Service policy?
We pride ourselves in excellent customer service. Any email sent to our company will be answered within 24 hours 99% of the time. If you ever have problems, suggestions, or comments, don't hesitate to contact us. These services are for you, so if there is something you like or don't like, let us know and we'll take care of it. We can always be contacted at sales@powerbookmedic.com. For more info on customer service, click on the contact us link at the top of the page.
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Where are you located?
Our address is below. However, please contact our customer service department before sending a unit in for repair or installation, or returning a part. Those who have not contacted customer service will have their units or parts returned. This address also serves as our primary retail location which is open to the public.
Powerbookmedic.com
500 Wynn Dr Ste 510
Huntsville, AL 35816
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Do you Accept Purchase Orders?
We only accept Purchase orders from Educational Institutions.
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Do you ship Internationally?
We do ship to most countries around the world with few exceptions. If you have a problem placing an order, then please contact us so we can help you in any way we can.
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