March 25th, 2011
It seems like no matter how many times we encourage people to use a password or passcode that is easy to remember, people tend to still forget what they had set. There are a few methods that can be used to rectify this problem, and we will address a couple of them here:
1. Sync the device to the computer you most recently synced it with. If you forget your passcode, you will be prompted to try again in a minute, and then again in longer intervals until you will have no other option but to sync it with the computer on which it was last synced.
2. When in doubt, restore. In the event that you do not have access to the machine which your iDevice was last synced, you can place your device into what is called restore mode. This can be accomplished by following these steps. First, hold the sleep button and home button until the device powers off. Once the Apple appears on the boot screen, you can release the sleep button, but you would need to continue to hold the home button down while the device continues to boot. Once the device has finished booting, you should see a dock connector cable and an iTunes logo on the screen. At this point, you can connect the device to the computer, and iTunes will detect the device, and let you know that you will need to restore it. Once you have completed the restore in iTunes, you will have the opportunity to either restore your files from a backup, or to set the device up as a new device. With any apps you have previously purchased, you will be able to re-download them without being charged for them a second time.
3. If the previous process does not work, you can also attempt to try the following: Hold down the sleep button until the “Slide to Power Off” message appears on the display. Power off the device by sliding the bar to the right. Once your device is off, you can hold the home button, and connect the device to the computer using the USB dock connector cable. This should prompt the device to power back on. Continue to hold the home button while the device continues to power on. Once it powers on, you should have the iTunes logo, with a dock connector cable on the display, indicating that you should connect the device to your iTunes. You can now proceed to restore your device as described above.
If these steps are not successful in helping you to get your iDevice back to working, feel free to contact our Repairs Department to see how they may be able to assist you in getting your gadget back to working. If you would like to learn more about our repair offerings, you can check out some of our services here.