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April 5th, 2010
It was bound to happen…It just happened sooner than even we thought it would. Between the iPad release Saturday morning and Monday morning we’ve gotten three reports of customers who broke their iPad and need repair. All the damage reports so far are the result of users dropping their iPads and cracking the glass digitizer panel.
We are also offering our send-in repair service for the iPad. The cost for an iPad Repair is $30 flat labor + part cost. That includes free ground shipping and us sending you a box. You can also drop off your iPad at The UPS Store, and they’ll box it up and send it to us on our dime. (You have to schedule the repair and get a work order from us first to do this.)
The bad news is that the iPad parts supply is pretty constrained right now. So, if these reports keep coming in you may end up having to wait a little bit to have your iPad repaired.
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