April 15th, 2009
PowerbookMedic.com is a customer centric company. We try to look at everything we do from policy to design in the viewpoint of the customer. This brings me to the next new feature I’ll discuss which is the Repair Status page. We know how important computers are in everyone’s everyday life. So, we also know how difficult it is to be without your computer when you need to get it serviced. With that in mind, we’ve redesigned the Repair Status feature on the site.
When on the Repair Center page, click on the “Check your Repair Status” link in the right hand corner of the leaderboard.
When you click on that, a page like the one below will open up.
At this page, simply type in the email address you used to create the initial repair quote, and the ticket number that was assigned to you to login to the repair status interface.
Once you’ve logged in, you’ll see a screen similar to the one above.
Our new Repair Status system will show you exactly what is going on with your laptop at every stage of the repair process. It will also show you what repair technician is currently working on your machine at each stage of the process.
If you have a question about the status or the repair in general, you can also post a question directly from the Repair Status interface.
This new Repair Status system should help to relieve some of the anxiety of sending your laptop in for repair. It’s never easy to be without your unit, but knowing exactly where it is and who is working on it sure does help.