Operations Limited Due to Tornado Outbreak

April 29th, 2011

== Update 5/3 4:00 PM CST ==

This will be our last update. Power has been restored to our facility and we are now running normal operations.

Thanks to our customers for their thoughts, prayers, and patience during this difficult time.

A big thanks again to our team who worked tirelessly on generator power for the last few days despite not having any power at their own homes. We’ve got one of the best teams anywhere, and it’s a pleasure to work next to them.

== Update 5/3 9:00AM CST ==

While we remain without power, our phone system is now back online. We will try to run as close to normal operations as possible today on generator power. If you need to call in, please be patient. Our phone systems have been offline for nearly 6 days and we’ll likely experience a very large call volume today.

== Update 5/2 5:00 PM CST ==

While our facilty remains without utility based power, we were able to ship over 300 orders today on generator power and get caught up on order processing. We are hoping power will be restored this evening. However, if it is not, we will still try to bring limited phone support up tomorrow.

I’d like to give a special thanks to our incredible team…many of whom were here from sunup to past closing to try to get as much caught up as possible in the wake of this tornado outbreak. Today was hot, miserable, and the sound of the generators deafening, but we persevered. Thank you team.

To our customers, thank you for your continued patience and understanding. We’re getting as much done as is humanly possible on limited resources. Thanks for hanging in there with us.

To the gang at iFixit, thanks for the offer to buy our team lunch. That simple act personifies the good in this world, and we appreciate the guesture beyond words.

== Update 5/2 9:00 AM CST ==

We do now have limited power at our facility. Phone support is still down, but we are able to process and ship orders now. You can place orders now and not have to worry about any delays. If you need support, we do still have email, so please contact us via email if you have any questions or concerns about your order.

Also, thank you for all of the emails and comments with your support for our situation in the aftermath of these tornados. We do cherish all of our customers.

== Update 4/30 11:00 AM CST ==

Power is scheduled to be restored to our facility on Monday afternoon based on today’s assessment. As soon as power is restored, we will be working around the clock to fill orders and answer support requests.

== Update 4/29 10:00 AM CST ==

We attempted to run on generators today, only to find that our internet service provider is still non-functional. Our employees have been dispersed to areas with power and will be attempting to answer support tickets and emails.

We are being told that power should be restored by Monday afternoon. We will try to continue to post updates to the blog and facebook.

Thank you for your continued patience and understanding.


The Alabama Tornado outbreak has temporarily severely disrupted our operation abilities. Our facily which is located in Huntsville, Alabama remains without power at this time. We have been given a 5-7 day time frame for power to be restored. We will try to run a skeleton crew with generators on Friday for critical operations.

All of our staff is ok, however many of our neighbors were not so lucky. The devastation left is widespread and heartwrenching.

We strive for excellent customer service, however, during this time it will be difficult to provide the level of support that you have grown to expect from our company. Please know we ate doing our best, but simple things like getting fuel or even cell phone reception are extremely difficult.

We will try to post updates and photos to the blog and facebook when possible.

Again, thank you for your patience and prayers.

10 Responses to “Operations Limited Due to Tornado Outbreak”

  1. Rod Eddleman says:

    Postings to date are unclear as to whether “critical operations” include servicing departing flights. So: Should travelers count on previously ticketed flights from HSV departing on 30 Apr or May 1 or 2, or should they make other plans? Thx

  2. Bradley says:

    We are told the airport is operating on generator power. We personally have several family members scheduled to arrive at Huntsville airport today….we will see.

  3. Mike says:

    I hope all are ok.

  4. Sara Nicholson says:

    I am so glad all are well

  5. Kenneth Russell says:

    When all gets well, please let me know via E-Mail.

    Please know you have my sympathy for yourselves and others close to you.

    With Best Regards

    Kenneth J. Russell

  6. Min Seok Kim says:

    Hope everything is well. Most of all all people are safe and well. My prayer will be with you.

  7. Dave Huff says:

    Glad to hear you are well. My prayers are with you all.

    -Dave Huff

  8. constantin says:

    I am so glad all are well.
    All the best.

  9. Brandon says:

    Glad to hear you guys are all well and back up and running!

  10. Kitchenaid…

    Operations Limited Due to Tornado Outbreak…

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