Easier Laptop Repair with UPS Store Integration

September 3rd, 2009

We’re always looking for ways to improve our customer experience, and for the last several months, we’ve been working on a feature to do just that.

For those of you who do not know, in addition to selling parts for self repair, we also have a full featured send-in repair service for Mac laptops, iPods, and desktops. Click here to go to our repair center home page.

Prior to today, we had two options for getting your machines to us:

1.) We’d ship you a box to send in your unit.

2.) You shipped your unit to us in your box.

Today we’re proud to announce an even easier way to send in your unit: UPS Store Drop Off. Now, with our integration with the UPS Store, all you have to do is take your Mac laptop and your work order from us to any UPS Store location. That’s it. They’ll box up your unit, send your unit to us, and charge our account for the shipping charges.

What’s the cost for this new service?

It’s Free for Ground shipping and $75 for overnight shipping, and yes that includes the return shipping cost.

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As we’re just unrolling this new program, it is currently only available for Mac laptop repair. In the next few weeks we’ll open the program up to iPods and desktops as well.

To get a free quote for upgrading or repairing your Mac, click the link below:

Free Quote from our Repair Center

To go ahead and schedule a repair with the new UPS Store Drop off, click the link below:

Schedule a Mac Repair or Upgrade

We’d love to get your feedback on the new service. As always, let us know about any features or services you’d like to see us provide.


16 Responses to “Easier Laptop Repair with UPS Store Integration”

  1. Lance says:

    Sounds like a great idea!

  2. silvia says:

    wow, that’s sounds so easy, it’s great to know you do this, in case I need you some day (hope not, to be honest 🙂

  3. Nicholas says:

    Wow, I had never heard of you guys before and found this site through the latest contest thing and you guys really know what your doing. If I get a Mac and anything goes wrong with it, I’ll definitely be coming here first.

  4. Bradley says:

    Thanks. Let us know if we can do anything for you.

  5. Janet says:

    Wow, awesome service! quick and affordable. 😀

  6. Sherry says:

    I try to always shop at places that have free shipping. It is always good to provide a little something extra for your customers.

  7. Nitzan says:

    Brilliant!

  8. @goldone says:

    This is really going to be a great service. Free Shipping and free quotes rock!

  9. Marilyn Howard says:

    Your service, pick-up and return back in 2007 impressed me so, now I’m REALLY impressed! This is a great company that I direct friends and associates to.

  10. Jack says:

    iPods too, eh? If my iTouch breaks, I’ll try and remember this.

  11. Godan says:

    wow this is really great, i will spread the word to my mac-user friends 🙂

  12. Bradley says:

    Yes, we even fix iPods!

  13. denologis says:

    well, you are very kind, Bradley. I hope you will get the better result by giving this free service. wish you luck! 🙂

  14. FrancescaS says:

    I think it’s a good service.

  15. HEATHER says:

    I don’t have a mac but I want one really bad! I told myself the next computer I get will be a mac!

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