We’re Hiring

August 21st, 2009

It’s come that time again to add to the PowerbookMedic ranks.Would you like to join our team? If you’re in the Huntsville, AL area and are as nuts about Macs as we are, you could.

This time we’re looking for a Technical Support Representative to assist customers via telephone, e-mail, and the web.​ The individual in this position will also be responsible for assisting in shipping customer orders.

The official job posting is up at Monster.com at the link below:

Job Posting on Monster

Here’s what we’re looking for in a candidate:

Primary Responsibilities:

* Answering calls and assisting customers in placing phone orders

* Assisting customers via Live Support

* Troubleshooting customer technical and non-technical issues

* Shipping customer orders

* Handling return and exchange requests via phone and web

Minimum Qualifications:

* High School Diploma

* One year customer support experience.

* Excellent written, verbal and interpersonal communication skills.

Preferred Qualifications:

* Ability to troubleshoot Mac software problems as well as Mac hardware

problems.​ Prior experience working with Macs is highly preferred.

* A proven track record of supporting end users.

* The ideal candidate must have the ability to follow through on support

requests in a timely manner, escalating to other members of the team when


* He/​she should have the ability to prioritize and address multiple tasks in a

dynamic work environment.​ Multitasking skills are a must.

* The ideal candidate should have the ability to work independently as well as

with other members of the team.

* The ability to communicate technical issues in non-technical terms is


Some on the job training will be provided.

All applicants must be authorized to work in the United States.

One Response to “We’re Hiring”

  1. Carolyn Barnett says:

    Hire me.I can tweet and i can blog and i am good at getting the word out.That is about all i can do except,cook,clean,write songs,play guitar.Guess you are not interested in all my work history.Thanks.Carolyn Barnett

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