Mac Repair and Mac Parts from Powerbook Medic


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Frequently Asked Questions / About Us



Below you will find answers to commonly asked questions. If you can't find the answer to your question, please contact us by clicking here.

General Questions


What is PowerbookMedic.com?
Do you recycle?

Are your parts new / used / or refurbished?
Where are you located?
What is your customer service policy?
Are you Apple Authorized?

Ordering Questions


Do you ship internationally?
Do you accept purchase orders?

Post Order Questions


What is your return policy?

What is PowerbookMedic.com?

The mission of PowerbookMedic.com, LLC is to reduce the amount of electronic waste going into landfills by providing services to increase the life cycle of a gadget and by implementing recycling programs for electronic components that have reached the end of their life cycle.

By increasing the life cycle of a gadget, consumption (and subsequently waste), is reduced by delaying an individual's refresh rate of technoogy. Let's say for example that you have a 1st generation phone that breaks and you have it repaired rather than buying a 2nd generation phone. Therefore, you postpone your purchase of a new phone to a 3rd generation. Eventually, rather than having three generations of phones entering a landfill, only a 1st generation and a 3rd generation phone have the possiblity to enter a landfill as a result of your decision to repair. This effectively reduces your e-waste by 33.33%.

Since 2002 we've developed several programs to increase the gadget lifecycle.

1.) We offer parts and video repair guides for those customers wanting to perform self repair on their gadgets.

2.) We offer a send-in repair service for those customers not up to the challenge of repairing their own gadgets.

3.) We purchase used units through our Sell Your Gadget program.

More Info:

PowerbookMedic.com started out on eBay in 1998 where we offered a small selection of parts to the growing eBay community. (Our seller id is wallachee.) We slowly offered more repair services as we saw our customers were uncomfortable doing some repairs themselves. We also added repair manuals so customers could attempt to perform repairs themselves. As our business grew, we saw the importance of opening a website to better serve our customer needs. So, in December 2002 we opened our first online store. Since then we've tried many different styles of websites in order to make the Powerbookmedic.com experience as painless as possible for our customers. We hope our current site will do just that.

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Do you Recycle?

Yes. Recycling is a major component in reducing electronic waste. We've partnered with an IS0 14001 certified company to responsibly recycle our electronic waste. If you have old electronic waste that you would like responsibly recycled, you can send it to us at the address below:

PowerbookMedic.com, LLC
Attn: RECYCLING
1015 Henderson Road
Huntsville, AL 35816

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Are your parts new/used/refurbished?

We sell a mix of new, used, and refurbished parts. All of our product listings will state the condition of the part on the product page, and many parts are even available as both new and used.

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What is your return policy?

Most products carry a 1 year warranty on parts and labor. Click Here to see the policy.

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What is your Customer Service policy?

We pride ourselves in excellent customer service. Any email sent to our company will be answered within 24 hours 99% of the time. If you ever have problems, suggestions, or comments, don't hesitate to contact us. These services are for you, so if there is something you like or don't like, let us know and we'll take care of it. We can always be contacted at sales@powerbookmedic.com. For more info on customer service, click on the contact us link at the top of the page.

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Are you Apple Authorized?

We are not Apple Authorized. Our services are aimed at Out of Warranty machines. If your machine is under warranty, we recommend calling Apple to have your machine serviced.

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Where are you located?

Our address is below. However, please contact our customer service department before sending a unit in for repair or installation, or returning a part. Those who have not contacted customer service will have their units or parts returned. This address also serves as our primary retail location which is open to the public.
Powerbookmedic.com
1015 Henderson Road
Huntsville, AL 35816


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Do you Accept Purchase Orders?

We only accept Purchase orders from Educational Institutions.

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Do you ship Internationally?

We do ship to most countries around the world with few exceptions. If you have a problem placing an order, then please contact us so we can help you in any way we can.

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