All of our used parts unless stated otherwise are fully tested and in Grade A condition (Scratches possible, but no defects, heavy wear or dents). Used parts designated with a Grade B condition may have slight damage such as small dents or deep scratches that are noticeable but should not affect the functionality of the device. Used parts designated as Non-Working will be parts that will need additional repair in order to be functional. This may include physical or liquid damage. We want you to be confident in your purchase, so we offer a satisfaction guarantee on our used parts. If you're dissatisfied in the chosen condition of a used part, then you can return them for a refund WITHOUT a restocking fee.

As a further measure towards your satisfaction, all of our parts (new and used) come with a one year warranty direct from us.

Should you have any questions about the condition of an item feel free to give us a call at 1-866-726-3342 or email us at support@powerbookmedic.com

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We're confident that the quality of our products, price, warranty, and customer service are unrivaled in the industry.

If you're able to find a better price for a product in the same condition, then we'll do our best to not only match that price, but beat it. We can't guarantee we'll be able to match in all circumstances, but we'll do our best to ensure you're a satisfied customer in the end.

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