Below you will find explanations of our repair policies. Free Diagnosis Our Free Diagnosis Service can not be combined with our Free Return Ground shipping promotion. After diagnosis, should you choose to not have your unit repaired, there will be a $15 shipping charge to ship the unit back via FEDEX Ground. Non-Contact Policy If you have not contacted the service department within 30 days of a service person contacting you via phone or email, your unit will be placed in our storage facilty. If after one year you still have not contacted our service department, your unit will be considered abandoned and become the property of PowerbookMedic.com. Shipping Times Boxes for the "Ship Me a Box Options" will ship out the same business day if the order is placed before 2:00CST. Otherwise, the box will ship out on the next business day. Bad-Box Policy When using a self-ship option, if we receive a box which is poor quality or size and can not be reshipped for insurance purposes, you will be charged a $10 bad-box fee. This fee covers the cost of a new laptop shipping container. Non-Send In Policy for "Ship You a Box" options If a repair is scheduled using either "Ship you a Box" option, then PowerbookMedic.com, LLC will ship you a box using the method you chose when scheduling your repair. If within 7 business days after receiving your box you have not shipped your machine to us (verified by tracking # of the return label), you will be charged for both the shipping charge and the box. The ground shipping charge is $15, the Overnight shipping charge is $35, and the box fee is $10. So, if Ground with box is chosen, and you do not send your unit in within 7 days of receiving the box, the charge would be $25. If Overnight with box is chosen and you do not send your unit in within 7 days of receiving the box, the charge would be $45. Warranty All components used in the repair of your unit as well as labor are warrantied for a period of one year. If within a period of one year, a component fails, PowerbookMedic.com will replace that component at no charge. (Defective components are classified as items that mechanically malfunctioned NOT as a result of user error. User error is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the component.) If the unit is returned for an issue not relating to the original repair, standard repair costs including shipping will be charged. If within a period of 14 days after receving your unit you discover an issue with the repair, PowerbookMedic.com will pay for the return shipping to us using the same method originally chosen for the repair. If after 7 days an issue with the repair is found, the customer is responsible for shipping the unit back to us. To schedule a warranty repair you need to contact the repair department at repairs@powerbookmedic.com or 1-866-726-3342 x703. Data Policy PowerbookMedic.com is not responible for any data on your machine and can not guarantee the privacy or security of your data. It is the customer's responsibility to back up any data prior to shipping a unit in for repair and to remove any data that is of a secure or private nature.