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 Post subject: Disappointed
PostPosted: Sat Apr 01, 2006 6:07 pm 
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Joined: Thu Mar 30, 2006 6:00 pm
Posts: 1
I'm a first time customer of Powerbook Medic and, frankly, I'm disappointed. Not only would they not act on an order submitted at 5:01 PM - it was a minute too late - but I also found the customer service just plan rude and totally unhelpful.

That stinks.

-JR


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 Post subject:
PostPosted: Sat Apr 01, 2006 6:44 pm 
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Site Admin

Joined: Mon Feb 24, 2003 1:58 am
Posts: 940
The cut off time for orders is 12:00PM CST. Your order was placed 5 hours after the deadline at 5:01, and after hours. Shipping cutoff times are clearly stated while placing an order.

After an order ships out, there is no way to cancel it with UPS. Once you receive the product, should you want to arrange a return, we can do so.

We pride ourselves in top notch customer service. If you have any further questions, do not hesitate to contact me directly at -- bradley (at) powerbookmedic.com or you can call us at 1-866-726-3342.

-Bradley
PowerbookMedic.com


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